Elements and Performance Criteria
- Develop an appropriate organisational framework
- Determine problem solving approach/strategy to be used
- Determine or review the desired outcomes from a problem solving program
- Review organisational structure to facilitate improvement in problem solving
- Analyse the selection and application of problem solving tools
- Develop a training strategy to improve problem solving ability
- Develop reporting framework and guidelines
- Develop corrective action tracking systems
- Obtain support from relevant process/system owners for proposed changes
- Improve problem solving ability
- Review problem solving effectiveness